Verizon Offers Refunds to Customers for Spam Filter Snafus
by The Associated Press (AP)
April 5, 2006
Verizon Communications Inc. is proposing refunds to Internet customers who found legitimate e-mail from friends and businesses blocked by the company’s spam filters, according to a proposed class-action lawsuit settlement.
The company has refined its junk e-mail blockers since the suit was filed last year, both parties said.
Verizon had blocked e-mail altogether from certain overseas Internet service providers — mostly from Europe and Asia — and failed to properly handle complaints, said Philadelphia attorney Michael Boni.
